I’m a UX Research Strategist, Trainer, and Leader who thrives on collaboratively identifying and solving complex problems.

See My Work

About Me

I am an anthropologically-trained user experience research professional and leader. I am passionate about applying UX research methods to build experiences that delight users and meet business goals.

 

Specialties

sprint & workshop facilitation

ux research strategy

ux research ops

in-depth interviewing

usability testing

survey design

personas & journey maps

wireframes & prototypes

 

Outside of work, I can be found cooking and baking, hosting parties, and exploring woods and trails with my wife, daughter, and dog. 🌈

My Projects

 

Building a call center testing program at a major insurance company

Pulling off a huge research project on a busy team at a tiny company

Reprioritizing a neglected audience with a design sprint

Discovering a product’s true audience with personas and journey maps

 

Recent Articles & Videos