I’m a UX Researcher and Workshop Facilitator who thrives on collaboratively identifying and solving complex problems.

About Me

I am an anthropologically-trained user experience researcher and leader. I am passionate about applying UX research methods to build experiences that delight users and meet business goals. My favorite moments are when I’m able to convince a skeptical stakeholder that user insights are more easily attainable than they thought, and seeing the look on their face when I prove it to them.

 

Specialties

sprint & workshop facilitation

ux research strategy

ux research ops

in-depth interviewing

usability testing

survey design

personas & journey maps

wireframes & prototypes

 

Outside of work, I can be found cooking and baking, hosting parties, and exploring woods and trails with my wife, daughter, and dog. 🌈

My Projects

 
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Building a call center testing program at a major insurance company

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Pulling off a huge research project on a busy team at a tiny company

Reprioritizing a neglected audience with a design sprint

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Discovering a product’s true audience with personas and journey maps

 

Recent Articles

Articles & Videos
Types of Surveys to Run Throughout the Design Process
Types of Surveys to Run Throughout the Design Process

There are lots of types of UX surveys. Which one to use depends on your research goal and where you are in the design process.

Screening Participants for User-Research Studies
Screening Participants for User-Research Studies

Well-written screeners ensure that your study participants are appropriate for your research goals, improve data quality, save resources, and reduce bias.

Handling Sensitive Questions in Surveys and Screeners
Handling Sensitive Questions in Surveys and Screeners

Researchers often want to ask about sensitive topics in surveys and screeners. Handle them appropriately and delicately to avoid dropoffs and inaccurate data.