I’m a UX Researcher and Workshop Facilitator who thrives on collaboratively identifying and solving complex problems.

About Me

I am an anthropologically-trained user experience researcher and leader. I am passionate about applying UX research methods to build experiences that delight users and meet business goals. My favorite moments are when I’m able to convince a skeptical stakeholder that user insights are more easily attainable than they thought, and seeing the look on their face when I prove it to them.

 

Specialties

sprint & workshop facilitation

ux research strategy

ux research ops

in-depth interviewing

usability testing

survey design

personas & journey maps

wireframes & prototypes

 

Outside of work, I can be found cooking and baking, hosting parties, and exploring woods and trails with my wife, daughter, and dog. 🌈

My Projects

 
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Building a call center testing program at a major insurance company

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Pulling off a huge research project on a busy team at a tiny company

Reprioritizing a neglected audience with a design sprint

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Discovering a product’s true audience with personas and journey maps

 

Recent Articles

Articles & Videos
3 Ways to Test Your Survey
3 Ways to Test Your Survey

Test your survey with three methods: Cognitive Walkthroughs check question clarity with target users, Mechanical Tests ensure software functions like skip logic, and Usability Tests observe real user interaction.

SEQ vs. SUS
SEQ vs. SUS

Pair qualitative methods with quantitative metrics like the System Usability Scale (SUS) for benchmarking and the Single Ease Question (SEQ) for task-level insights. Use both carefully with qualitative data.

Types of Surveys to Run Throughout the Design Process
Types of Surveys to Run Throughout the Design Process

There are lots of types of UX surveys. Which one to use depends on your research goal and where you are in the design process.