We sometimes think of personas as final artifacts, when, in reality, personas are merely a representation of data, and data can change. An artifact that is too polished or difficult to update may result in an outdated and unused persona.

A lack of agreement on goals and other basics can derail an entire workshop. Hold a call prior to the workshop to establish these basics in advance.

A successful UX workshop includes a relatively small number of diverse participants and prioritizes users’ needs.

Today is my last workday of 2020. Thank goodness.

As the manager of a fully remote team at a fully remote company, we had decades of combined experience conducting workshops remotely, both for clients, as well as internally. I also have experience guiding the process of converting an in-person workshop to a remote format. This can be tricky, but with enough care and consideration, it can be done.

I hate making personas for clients. But I love making personas WITH clients.

Finding the right participant source can help save time and money over the course of the project, as well as ensure that you find the best possible participants for your research questions. Below, I’ll discuss some of the online recruiting sources that I use most often, and the pros and cons of each.

It’s frequently advisable to hold at least one “pre-kickoff” meeting with your core point of contact. This will help ensure that you can use your time at the actual kickoff efficiently. Here are three questions you should ask or discuss at your pre-kickoff meeting.