Come learn with me.

  • Real-World Expertise

    With over a decade of UX research leadership, I’ve run studies across industries — from scrappy startups to Fortune 500s. I bring that breadth of experience directly into the classroom.

  • Engaging Teaching Style

    I make methods approachable, not intimidating. Expect clear explanations, relatable stories, and interactive exercises that stick.

  • Actionable Takeaways

    Every class includes tools, templates, and frameworks you can use right away. You’ll leave not just inspired, but equipped.

Feedback from my wonderful students!

  • TAKE IT! I loved Maddie's teaching technique and I learned so much from her.

  • All expectations exceeded - thanks Maddie!

  • Maddie is engaging and held my attention for 7 hours! Easily the best course I have taken at NNG.

  • This course was brilliant! I wasn't sure what to expect since I wasn't very familiar with Research Ops, but I learned so much. I really appreciated Maddie's energy. Bravo, Maddie!

  • Maddie, so far, has been the very best professor I have had this year. I felt encouraged to participate, and I'll be recommending Maddie for all future trainees of NN/g.

  • Maddie is wonderful trainer, high in energy, great insight, very straight to the point, practical, engaging. I would love to follow another training with Maddie.

  • Maddie was a great instructor. High energy, welcoming, and clearly experienced on this topic.

  • I can't wait to take another course from Maddie!

  • I found the facilitator, Maddie, very personable and kind! She was very attentive in answering everyone's questions in the chat. Great job, Maddie! :)

  • Maddie is incredibly gifted in teaching, and everything she presented & explained was clear. Thank you so much, Maddie! I loved this course!

  • Maddie was GREAT. Excellent content and case studies. I feel better equipped to do ResearchOps!

  • The best of the courses I've taken from NN/g: Maddie is a fantastic, high-energy presenter.

  • Will 100% recommend this course! Maddie is an amazing instructor. The content really opened up my mind for workshopping possibilities, I feel that I will be applying workshop techniques more often.

  • Maddie Brown is a wonderful and engaging instructor.

  • Maddie was a very insightful and energetic teacher.

  • Maddie does a GREAT job explaining stuff.

  • I will also be looking for other courses taught by Maddie. Her knowledge of the industry and candid discussions were very helpful and welcome.

  • Maddie is a fantastic speaker! Really breaks things down in a way that's easy to understand for everyone, she's enthusiastic and made the course enjoyable - time really flew by!

  • Maddie was a great presenter - smart, confident, and engaging.

  • Maddie was absolutely wonderful - great instructor in all ways. Good at rapport, knowledgable, great illustrative, fun examples, and quizzes, and polls, and stories to make the content come alive and keep me engaged.

  • Maddie is super knowledgeable and a great presenter.

  • Maddie made us feel comfortable and encouraged interaction.

  • Maddie is a fun, down to earth facilitator who is knowledgeable and open.

  • I'd love for my entire department, especially leaders, to take this! I'd tell them to make sure Maddie is teaching. The day flew by and I learned so much.

Classes I teach…

  • Design Thinking Essentials

    Unearth user pain points to drive breakthrough design concepts

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  • Discovery: Building the Right Thing

    Conduct successful discovery phases to ensure you build the best solution

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  • Facilitating UX Workshops

    Lead goal-based group activities to make decisions and establish alignment

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  • Qualitative UX Research Methods

    Select and apply the best method for any research challenge

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  • ResearchOps: Scaling User Research

    Orchestrate and optimize research to amplify its impact

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  • Survey Design and Execution

    Use surveys to drive and evaluate UX design

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  • Usability Testing

    Plan, conduct, and analyze your own studies, whether in person or remote

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  • UX Roadmaps

    Set a strategic, practical plan to align, prioritize, and communicate UX work

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